Restaurant Management

Course Overview

Units at a glance

Did you know that there are over one million restaurant locations in the United States alone? Whether you are interested in managing a fine, 5-star restaurant in a big city or a small, family owned diner, a career in restaurant management can be interesting, challenging, and rewarding. In this unit, you’ll learn about the four key goals of restaurant management: customer satisfaction, making a profit, staffing, and logistics. From customer satisfaction to managing supplies, restaurant management is a juggling act. You need to keep everyone happy and make money to make your restaurant a success. To be successful, your restaurant needs to turn a profit, so you’ll also learn how to track inventory and manage money in the restaurant industry.

Do you know what it takes for your food to get to your restaurant table? As a restaurant guest, you simply order, wait, eat, and pay. But the work of many different people is necessary to get your meal to the table—as well as computer support to manage payments, track inventory, and create various types of financial reports. In this unit, you will learn what it takes to make your meal happen. Restaurant managers need to understand the function and responsibilities of each of their employees and how these people work together to accomplish tasks in the restaurant, whether it’s a fast food place or a fine dining establishment.

Rules and regulations matter in the kitchen. These exist not just to make the health inspector happy, but to keep your employees and your customers safe and healthy. In this unit, you’ll learn about the essential procedures in the kitchen to reduce the risk of injuries, such as providing good quality knives and setting up smart rules about uniforms and lifting. You’ll also learn all about safe food handling to reduce the spread of food-borne illnesses and about different types of food-borne illnesses.

Potato latkes. Waldorf salad. Peach melba. Delmonico steaks. Braised leeks. Scallop sashimi. Restaurant dishes come in a wide variety of names, cuisines, and tastes. In this unit, you’ll learn more about the restaurant kitchen, including recipes, cooking techniques, and equipment. To effectively run a restaurant, you need to know how the kitchen operates. That means that you need to understand how your cooks are cooking, what they need to do their jobs effectively, and at least a little bit about different types of cooking techniques. Some restaurant managers may begin their careers in the kitchen and learn how the kitchen works on the job. But even if you don’t, understanding operations in the kitchen will help your cooks respect you and help you to manage effectively.

One of a restaurant manager’s main tasks is managing the restaurant staff. In this unit, you will learn how to handle hiring, manage problems, and even terminate employees when needed. You’ll also learn how to make and manage employee schedules and respond to employee needs and concerns. These management skills are essential to keeping your restaurant running smoothly, and these skills can help you to earn the respect, admiration, and friendship of your staff. A good manager helps to create a happy and loyal staff that works hard to create a pleasant experience for your guests.

What do you do when a customer complains? Restaurant managers have to handle the tough conversations, whether it’s with an unhappy customer or an employee you need to let go. In this unit, you’ll learn strategies for effectively communicating with your customers directly and through your marketing materials. You’ll also learn how to communicate with your employees and use active listening skills to support your employees. This unit will provide you with information about ethics in the restaurant management industry and about ways to help and support both your employees and yourself.

What makes a great restaurant dining experience? One of the vital parts is great customer service. In this unit, you will learn how to create a positive dining experience for your guests from the time they enter your restaurant until they leave.  Customer service includes how your staff interacts with the guests, the physical space in the restaurant, and the food quality. You’ll learn about taking feedback from your customers and responding to that feedback. In addition, you’ll learn how to create a restaurant marketing plan and present that plan to attract new customers and maintain a consistent or increasing number of repeat customers for your restaurant. These skills are essential to the success of any restaurant.

Are you ready for a career in restaurant management? In this unit, you will put your skills to work. You’ll learn about writing a résumé and a cover letter and assembling a portfolio. This unit will provide you with the skills you need to apply for jobs, handle introductory job paperwork, and make decisions about furthering your education. Finally, you’ll learn a little about managing work stress and staying organized, on top of things, and taking care of yourself while working in a high-stress environment.

Course Highlights

Investigate the different roles and responsibilities within restaurants.
Examine how to reduce risks to safety in the kitchen and throughout the restaurant.
Learn what to look for when hiring employees.
Explore what creates great customer service and how to achieve it.

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